The SnowLawn Guarantee
Here's exactly how we protect your booking — and what we do and don't do, so there are no surprises.
Secure Payments
All payments are processed by Stripe, and your card details are never stored on our servers. When you book, your card is authorised — not charged. The payment is only captured once the job is marked complete.
Reviews From Real Jobs
SnowLawn ratings and reviews come from customers who booked and paid through SnowLawn — they're tied to a real booking, not anonymous submissions. Listings imported from public directories may also show their public Google rating, labelled as such and kept separate from SnowLawn reviews. When a business claims its listing, we confirm it controls the phone number or email on that listing. We do not otherwise vet providers — see our Terms and Disclaimer.
Satisfaction Re-do Policy
Not satisfied? Contact us within 48 hours of the job and we'll work with you and the provider on a re-do or a refund of what you paid. Our responsibility is limited to the price of that job.
Independent Providers
Providers are independent businesses, not SnowLawn employees, and are responsible for carrying their own insurance. SnowLawn does not insure their work and does not verify their coverage. If insurance matters for your job, ask the provider for proof before they start — you can message them from their profile.
How the Guarantee Works
Book
Browse local providers, read reviews from real bookings, and book your service. Your card is authorised, not charged.
Service is Performed
The provider you booked carries out the work. You get status updates as the job progresses.
Job Completed
Once the job is marked complete, the payment is captured and released to the provider.
Issue? Tell Us
If something isn't right, contact us within 48 hours and we'll work with you and the provider on a re-do or a refund of the job price.
What this guarantee does not cover
- •We do not run background checks, or verify licences, insurance, bonding or identity. Providers are independent businesses responsible for their own compliance.
- •We do not insure a provider's work. A damage claim is between you and the provider (and their insurer).
- •Our responsibility for any job is limited to the amount you paid for that job.
Ask a provider directly about their licensing and insurance before hiring. Full details in our Terms and Disclaimer.
Frequently Asked Questions
What if the provider doesn't show up?
You aren't charged — the authorisation on your card is released. Contact us and we'll help you find another available provider.
How long do I have to report an issue?
You have 48 hours after the service is marked complete to report any issues through the app.
Does the provider's insurance cover damage to my property?
That is between you and the provider. Providers are independent businesses responsible for their own insurance, and SnowLawn does not verify their coverage or insure their work. If insurance matters for your job, ask the provider for proof before they start, and check your own homeowner's policy.
What counts as a valid complaint?
Incomplete work, missed areas, or significant quality issues. Send us photos and we'll review them with the provider and work towards a re-do or a refund of the job price.